everyone who orders from Wildberries and Ozon will have a surprise on December 9

From December 9, 2024, buyers of the largest Russian marketplaces will face new, sometimes unexpected changes in the terms of service.

One of the market leaders, Wildberries, is introducing a fee for returning goods for all users without exception. This means that free order cancellation is no longer possible. If the buyer does not pick up the parcel from the delivery point, the amount of 100 rubles for each item will be automatically debited from his card. This rule applies to all goods, including those that arrived with obvious defects or defects.

The company explains the introduction of the fee as compensation for transportation costs associated with returning goods to the warehouse. However, this explanation raises questions among many consumers who believe that responsibility for defective goods should be borne by…