Employees of Gazprom Mezhregiongaz Kirov subscriber sites were trained in conflict-free communication skills

Personal service operators, subscriber area specialists, and gas controllers of Gazprom Mezhregiongaz Kirov LLC took part in the business game “Complaint as a Gift.”

During the training, participants in a playful way practiced communication skills with clients in conflict situations, and learned to understand the needs of subscribers who make complaints. The training program also included working with cases and an algorithm for composing responses to any customer requests.

Participation in training helps to increase the efficiency of working with clients. Employees of subscriber areas received algorithms for action in conflict situations and when working with complaints, which will be used in practice. This knowledge will not only improve the quality of service, but also…