Russian Railways “invented” a new cunning trap for passengers

Tourists planning a winter holiday were notified in advance of possible difficulties.

Recently, many travelers who tried to purchase train tickets through popular online services encountered a number of technical problems, says progoroduhta.ru.

An analysis of the situation shows that the largest number of order cancellations occurs during peak hours, especially in the morning, when ticket sales for new dates begin. At this time, servers cannot cope with a large number of requests, which leads to failures in payment processing.

Customers whose orders have been canceled usually receive a refund to their bank cards automatically, although the site may display a “purchased” status. The support service confirms the return and apologizes…