Do not start the call with the word hello: what are the rules of a telephone conversation
It is worth knowing how best to start a conversation and what not to say.
The first words can set the tone for the rest of the phone call. Using the popular phrases “Hello, yes, I'm listening” can be perceived as impolite or disinterested. There are other phrases that will help make the conversation pleasant.
Oratorical coach Pavlo Matsopa named five rules of a telephone conversation.
You should start the conversation with the greeting “Good morning”, “Good afternoon”, “Congratulations”.
After that, ask the person if he is comfortable to communicate at the moment. If the answer is positive, then continue. If not, ask when you can call back.
When ending the conversation, be sure to say goodbye and wait for the interlocutor's last words. After all, hanging up earlier is not tactful.
Never end a conversation first if you were not the one who called. By…
