How to calm a passenger on an airplane
In case of conflict on board, flight attendants use the technique of “listen, empathize, ask and retell.”
Sometimes unpleasant situations can arise on board – one of the passengers is irritated by something, gets angry and swears. In such cases, flight attendants have one trick that they use to prevent the conflict from developing into something more. The Czech Marika Mikusova, a former Emirates flight attendant and the author of three books about working as a flight attendant, spoke about this, as the Daily Mail writes.
The girl says that this technique is called the acronym LEAP. These letters stand for the four stages of the method – “listen, empathize, ask and retell.”
In the first stage, the flight attendant listens carefully to the hot-tempered passenger. “If the passenger is sitting, it's a good idea…
